All customers may order via our online shop, by email, or telephone.

---

Information to provide with your order:

1. Name, telephone number, and e-mail address
2. Company/institute
3. Shipping and billing address
4. Purchase order number
5. Catalog number
6. Product name, size, and quantity

---

Terms of payment

For orders done by phone or e-mail:

Tterms of payment is 30 days after receipt of invoice. The goods remain our property until payment of the invoice. The terms and conditions apply.
We accept:

• Check
• Wire Transfer in US$ on Bank of America account. The invoice provides the account details.

For orders done at online shop:

The possible payment methods are card payment and PayPal. The payment can be done only by creating the order.

Within USA, shipping charges differ according to distance and weight. The quote will state the individual shipping charges.

---

Non-perishables can be shipped from Monday to Friday. To assure product integrity, less robust products like polymerases normally are not shipped on Friday. However, please contact Minerva Biolabs for special arrangements. In case of a delay in delivery we will inform you immediately. If requested we will send you the confirmation of your order without delay. Prices are subject to change without notice. Please confirm current pricing at the time of your order.

---

Delivery

Depending on your shipping address and ordered products, the delivery takes 2-10 days from placing the order. The delivery service costs $23.00 in whole USA except of states: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Kansas, Montana, Nebraska, Nevada, New States, North States, Oklahoma, Oregon, South States, Texas and Utah, delivery to these states and to Canada costs $32.00.